Returns

If you are unhappy with your product or have simply changed your mind please do not worry as we offer refunds for items returned to us within 14 days of delivery.

All personalised items do not qualify for a refund unless there is a manufacturing fault, in which case we will fix it if possible or exchange it and return it back to you.

If you receive a faulty, damaged or incorrect item, then please get in touch with us at info@alisasmirnova.com within 14 days of receipt. 

Please note the customer is responsible for the cost of the postage for return items, unless there is a fault with the item in which case we will reimburse the postage. 

Our returns address is:

Unit 347-351 Stratford Workshops

Burford Road

London

E15 2SP